We're very sorry to hear that. This is not typical of our product and it's important to us to help you have the best possible experience with Boxed Water. If you receive a damaged product, please email us at hello@boxedwaterisbetter.com with photos and answers to the following questions:
- How many boxes inside the package were damaged or leaking?
- Does it look like the exterior of the box was damaged during shipping?
- Were any of the seals on the boxes compromised inside?
Any other details you can provide will be helpful as well.